Articles

 Can I create backups / snapshots?

Cloud: Yes, you can create snapshots and backups from the Cloud Control Panel. You can restore...

 Cloud Image vs ISO Boot Source

When you launch an instance from our cloud control panel, you'll see various boot source options....

 DDoS-Filtered IP Configuration (Cloud)

You will need to configure your DDoS-filtered IP manually after your order is processed. The IP,...

 Do you have a download file/speed test?

Please use our Looking Glass test files.

 Do you have a looking glass?

Direct test IPs also available here. New York City: http://lg.nyc.ramnode.com Atlanta:...

 Do you have a test IP I can ping?

For more information, please see our Looking Glasses.New York City: IPv4: 168.235.89.44IPv6:...

 Does Windows work on RamNode Cloud?

Does Windows work on RamNode Cloud? Yes, you can upload and run any operating system on our...

 How do I access the Cloud Control Panel?

There are several ways to access the Cloud Control Panel. Your "RamNode Cloud Information" email...

 How do I add users to my cloud account?

The ability for cloud customers to create teams / manage users is under development. For now, you...

 How do I take an snapshot or backup without filesystem freezing?

Our KVM Cloud images have qemu-guest-agent installed and enabled by default. This allows our...

 How do I use Cloud-Init User Data?

Our provided cloud images rely on Cloud-Init to properly configure your instance upon creation....

 How do I use DNS Zones?

Using the Cloud DNS Zone Editor This article will describe solutions to common issues when using...

 How do I use my own ISO / image?

Supported Formats Currently supported image formats: qcow2, raw, iso. To provision an existing...

 How does hourly billing work for cloud hosting?

Updated July 14, 2020 How Does It Work? Billing is flexible with our cloud hosting system. To...

 How to Create a Cloud VPS / Instance

Cloud instances (VPS) can be created from the Cloud Control Panel. You can access the control...

 How to Create a Custom Windows ISO with Virtio Drivers

Windows installations must use Virtio drivers in order to run properly on our cloud by default....

 How to Create and Use Private Networks

Our OpenStack Cloud allows you to create your own Private Networks. You can use private IPs for...

 How to Fix an Empty System Log

The System Log tab in the cloud control panel displays console output from your instance. It...

 How to Use Block Storage Volumes

Block Storage Volumes are storage devices which can be attached to your RamNode cloud instances...

 Image Customization (Image Properties)

OpenStack allows you to customize your image properties after uploading. You can change defaults...

 Known Issues - Cloud

Updated Feb. 19, 2020 We are working on the following known issues with our cloud and cloud...

 OpenStack API - Common Questions

OpenStack API access is available through the API Users tab in the Cloud Control Panel. The API...

 OpenStack SDK Tutorial

Install the Python OpenStack Client This article will assume you're using a recent Ubuntu...

 Static IP Configuration (Cloud)

The cloud images that we provide use cloud-init and DHCP to configure your instance network...

 What data centers does RamNode use?

We host our servers in these facilities: 55 Marietta - Atlanta The Westin - Seattle...

 What happens if I run out of bandwidth?

Updated August 10, 2019 Cloud: Once your cloud instance uses all of its allocated bandwidth, it...

 What server hardware does RamNode use?

We use the following server hardware configurations in each of our locations: Tier CPU...

 cPanel / DirectAdmin Cloud Networking

cPanel and DirectAdmin require static networking to function properly in some cases. Our Cloud...

 Automated DDoS Mitigation (RamNull)

RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs...

 Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....

 Do you provide DDoS protection? How does it work?

We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...

 Does bandwidth used in between VPSs count?

Cloud: Please create a private network and use private IPs for free traffic between instances....

 What is MTR?

How to Perform an MTR Test (Network Troubleshooting)   MTR is a network diagnostic tool which...

 How do I set reverse DNS (RDNS/PTR)?

Cloud: To set an RDNS record for your cloud instance IPs, select the instance and click the "Get...