Known Issues - Cloud

Updated Dec. 3, 2020

We are working on the following known issues with our cloud and cloud control panel:

  • Downloading images (snapshots / backups) is limited to 50GB. Contact us for an exception.
  • RamNull nullroute alerts - you will not receive an automated email if your IP is nullrouted due to DDoS currently.
  • The second stage of the snapshot process (conversion to the appropriate file type) takes longer than it should - instances remain online regardless, but working on a patch.
  • Various minor aesthetic issues (public/private IPs displayed out of order, etc.).
  • Most of our Cloud images won't properly partition the space on 8GB-12GB Massive KVM plans due to using MBR (2TB limit). Please use an ISO or Ubuntu cloud image when launching one of those instances. We will remove the unusable OS options soon.

Please contact us via support ticket if you would like to report an issue not mentioned above.

  • 14 Users Found This Useful
Was this answer helpful?

Related Articles

Do you allow ____?

Please check our Acceptable Use Policy for information on what you cannot run on your VPS. If you...

Uptime Guarantee

We guarantee that your VPS will be online 99.9% of the time.Exceptions might include:...

How do I use DNS Zones?

Using the Cloud DNS Zone Editor This article will describe solutions to common issues when using...

Where is my VPS information email? (SolusVM)

You should receive an email from us with your VPS information as soon as you pay. The only...

Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....