Articles

 Can I create backups / snapshots?

Cloud: Yes, you can create snapshots and backups from the Cloud Control Panel. You can restore...

 Cloud Control Panel Known Issues

Updated Oct. 3, 2019 We are working on the following known issues in our cloud control panel:...

 DDoS-Filtered IP Configuration (Cloud)

You will need to configure your DDoS-filtered IP manually after your order is processed. The IP,...

 Do you have a download file/speed test?

Please use our Looking Glass test files.

 Do you have a looking glass?

Direct test IPs also available here. New York City: http://lg.nyc.ramnode.com Atlanta:...

 Do you have a test IP I can ping?

For more information, please see our Looking Glasses.New York City: IPv4: 107.191.96.26IPv6:...

 How do I access the Cloud Control Panel?

There are several ways to access the Cloud Control Panel. Your "RamNode Cloud Information" email...

 How do I take an online snapshot without filesystem freezing?

Our KVM Cloud images have qemu-guest-agent installed and enabled by default. This allows our...

 How do I use Cloud-Init User Data?

Our provided cloud images rely on Cloud-Init to properly configure your instance upon creation....

 How do I use my own ISO / image?

Supported Formats Currently supported image formats: qcow2, raw, iso. To provision an existing...

 How does hourly billing work for cloud hosting?

Updated August 21, 2019 How Does It Work? Billing is flexible with our cloud hosting system. To...

 How to Create a Cloud VPS / Instance

Cloud instances (aka VPS) can be created from the Cloud Control Panel. You can access the control...

 How to Create a Private Network

Our OpenStack Cloud allows you to create your own Private Networks. You can use private IPs for...

 How to Fix an Empty System Log

The System Log tab in the cloud control panel displays console output from your instance. It...

 Image Customization (Image Properties)

OpenStack allows you to customize your image properties after uploading. You can change defaults...

 OpenStack API - Common Questions

OpenStack API access is available through the API Users tab in the Cloud Control Panel. The API...

 Static IP Configuration (Cloud)

The cloud images that we provide use cloud-init and DHCP to configure your instance network...

 What data centers does RamNode use?

We host our servers in these facilities: 55 Marietta - Atlanta The Westin - Seattle...

 What happens if I run out of bandwidth?

Updated August 10, 2019 Cloud: Once your cloud instance uses all of its allocated bandwidth, it...

 What server hardware does RamNode use?

We use the following server hardware configurations in each of our locations: Tier CPU...

 Automated DDoS Mitigation (RamNull)

RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs...

 Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....

 Do you provide DDoS protection? How does it work?

We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...

 Does bandwidth used in between VPSs count?

Cloud: Please create a private network and use private IPs for free traffic between instances....

 What is MTR?

How to Perform an MTR Test (Network Troubleshooting)   MTR is a network diagnostic tool which...

 How do I set reverse DNS (RDNS/PTR)?

Cloud: RDNS functionality will be added to the cloud control panel soon. Please open a ticket to...