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Can I manually create backups / snapshots ?
Yes, we can enable SolusVM Quick Backups for your OpenVZ VPS. Please request this feature through...
CentOS YUM Update/Install Issues
If you are using a new CentOS VPS and receiving errors when you try to use yum, please run the...
Enabling PPP
To enable PPP on your OpenVZ VPS: Log into SolusVM and Enable PPP. Reboot your VPS. Log into...
Enabling TUN/TAP
You can enable TUN/TAP on your OpenVZ VPS from the SolusVM control panel. Click Manage >...
How long does VPS setup take?
Setup is instant upon receipt of payment unless we are out of stock.Please use accurate billing...
I ordered an additional IP - how do I find it?
We have to process additional IP orders manually. We will send you an email with your new IP...
KVM VPS Information / Installation Guide
KVM VPS clients have two ways to install their VPS OS. Log into the SolusVM control panel and...
My order was labeled "fraud" - what should I do?
Our fraud detection system mistakenly labels some orders as fraud if they meet certain criteria....
Nameservers and DNS
We offer free DNS hosting, powered by cPanel, for all clients (one per account).Alternatively,...
Where is my VPS information email?
You should receive an email from us with your VPS information as soon as you pay. The only...
CKVM Performance Tweaks
For the best performance, tweak your SSD-Cached KVM VPS with the following commands:For a SolusVM...
CPU/Host Passthrough
We will be happy to enable CPU host-passthrough mode on your KVM VPS upon request. Please submit...
Do I need a domain name (FQDN) for the hostname?
The hostname is an arbitrary identifier for your VPS. It can be either a Fully Qualified Domain...
Do you have internal IPs?
We do not currently have internal IPs. However, we can provide extra bandwidth for VPS to VPS...
Do you SWIP IPs for customers?
Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your VPS IP(s)....
Does bandwidth used in between VPSs count?
Yes, however, we can provide extra bandwidth for VPS to VPS traffic in a single location for...
How can I tell which node my VPS is on?
To figure out what node your VPS is hosted on, log into the SolusVM control panel and click the...
How do I add an SSH key to my VPS?
What is an SSH Key? SSH is a widely-used protocol for interacting with remote servers for...
How do I connect to my VPS? (SSH)
We recommend the program PuTTY for SSH. You can download it here:...
How do I order DNS Hosting?
We offer cPanel DNS Hosting for free for all clients (one per account). You can order by clicking...
How do I order more bandwidth?
To order extra bandwidth, log into the Client Area. Go to Services > View Available...
How do I order more IPs?
Extra IP addresses can be requested via support ticket in the Client Area. They are $2.50/mo....
How do I secure my account? (Two Factor Authentication)
If you have a smartphone, you can add an extra layer of security to your Client Area account with...
How do I submit a VAT ID?
There are two ways to submit your VAT registration number.Providing your VAT ID when...
How do I use cPanel DNS Hosting?
In order to use RamNode cPanel DNS: At your domain registrar (e.g., GoDaddy, Namecheap), point...
How do I use my /64 IPv6?
Each VPS comes with a /64 subnet for IPv6 with one IPv6 address on the VPS by default. Your IPv6...
How do I verify my cPanel/WHM license?
Log into your VPS with SSH and run:/usr/local/cpanel/cpkeyclt
I can't log into the Client Area or reset my password!
If you are locked out of the Client Area due to a forgotten security answer or a problem with two...
Missing Swap
SolusVM KVM templates have a tendency to not set up swap correctly. Please enter the following in...
Operating System Templates and ISOs
The following operating systems are available to install on our VPSs through the SolusVM CP....
Protecting SSH with Fail2Ban
Fail2Ban If a server is exposed to the Internet, attackers will scan that server for as many...
SKVM Performance Tweaks
For the best performance, tweak your KVM VPS with the following commands:For a SolusVM OS...
What are the current tax rates?
The following tax rates are applied at RamNode currently: Jurisdiction   Tax Rate...
What does the error mean when I try to change my root password?
If you are trying to change your root password with SolusVM and receiving the "Unknown error....
What is a /64 IPv6?
A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...
What is my SolusVM CP username?
Your SolusVM CP username starts with "RNuser" and can be found in your RamNode VPS Information...
What is the default Vyatta login?
Default Vyatta login:Username - vyattaPassword - vyatta
What is the SolusVM Client API URL?
https://vpscp.ramnode.com/api/client/command.php
Where is the IRC channel?
You can join our IRC channel at #ramnode on irc.freenode.net with your IRC client. You can also...
Why does SpeedTest seem slow?
Our IPs often geolocate to our Atlanta location despite where your VPS is geographically located....
Why is my connection limited to 100Mbps?
If your connection is limited to 100Mbps, you are probably using the Realtek network card on your...
How do I set reverse DNS (RDNS/PTR)?
Clients can set reverse DNS (RDNS/PTR) in the SolusVM control panel. Click the Network tab and...