Articles

Can I create backups / snapshots?

Cloud: Yes, you can create snapshots and backups from the Cloud Control Panel. You can restore...
Cloud Image vs ISO Boot Source

When you launch an instance from our cloud control panel, you'll see various boot source options....
DDoS-Filtered IP Configuration (Cloud)

You will need to configure your DDoS-filtered IP manually after your order is processed. The IP,...
How do I access the Cloud Control Panel?

There are several ways to access the Cloud Control Panel. Your "RamNode Cloud Information" email...
How do I add users to my cloud account?

The ability for cloud customers to create teams / manage users is under development. For now, you...
How do I install cPanel/WHM manually?

You can use the following commands to install cPanel/WHM on CentOS. You should only install...
How do I pay with Bitcoin or Bitcoin Cash?

We have two ways to pay with cryptocurrency. We accept Bitcoin, Bitcoin Cash, and Ethereium via...
How does hourly billing work for cloud hosting?

Updated July 14, 2020 How Does It Work? Billing is flexible with our cloud hosting system. To...
How to Create a Cloud VPS / Instance

Cloud instances (VPS) can be created from the Cloud Control Panel. You can access the control...
I ordered an additional IP - how do I find it?

We have to process additional IP orders manually. We will send you an email with your new IP...
Known Issues - Cloud

Updated January. 14, 2023 We are working on the following known issues with our cloud and cloud...
My order was labeled "fraud" - what should I do?

Our fraud detection system mistakenly labels some orders as fraud if they meet certain criteria....
Nameservers and DNS

We offer free DNS hosting for all customers through our Cloud Control Panel. If you only have a...
Where is my VPS information email? (SolusVM)

You should receive an email from us with your VPS information as soon as you pay. The only...
cPanel Cloud License Pricing

Our cPanel Cloud Licenses are priced according to the number of cPanel accounts associated with...
Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....
Does bandwidth used in between VPSs count?

Cloud: Please create a private network and use private IPs for free traffic between instances....
How do I secure my account? (Two Factor Authentication)

If you have a smartphone, you can add an extra layer of security to your Client Area account with...
How do I submit a VAT ID?

There are two ways to submit your VAT registration number.Providing your VAT ID when...
How do I use cPanel DNS Hosting?

In order to use RamNode cPanel DNS: At your domain registrar (e.g., GoDaddy, Namecheap), point...
How do I verify my cPanel/WHM license?

Log into your VPS with SSH and run:/usr/local/cpanel/cpkeyclt
I can't log into the Client Area or reset my password!

If you are locked out of the Client Area due to a forgotten security answer or a problem with two...
What are the current tax rates?

The following tax rates are applied at RamNode currently: EU VAT Austria 20.00%...
What is a /64 IPv6? (SolusVM)

A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...
Why does SpeedTest seem slow?

Our IPs often geolocate to our Atlanta location despite where your VPS is geographically located....