Articles

Data Center Compliance and Security

Data Center Security:Our data center security features include (but are not limited to): 24/7...
Do you allow ____?

Please check our Acceptable Use Policy for information on what you cannot run on your VPS. If you...
Do you have a download file/speed test?

Please use our Looking Glass test files.
Do you have a looking glass?

Direct test IPs also available here. New York City: http://lg.nyc.ramnode.com Atlanta:...
Do you have a test IP I can ping?

For more information, please see our Looking Glasses.New York City: IPv4: 168.235.89.44IPv6:...
Does Windows work on RamNode Cloud?

Does Windows work on RamNode Cloud? Yes, you can upload and run any operating system on our...
GDPR Compliance

RamNode is GDPR compliant. You can view our Privacy Policy at...
How do I pay with Bitcoin or Bitcoin Cash?

We have two ways to pay with cryptocurrency. We accept Bitcoin, Bitcoin Cash, and Ethereium via...
How does hourly billing work for cloud hosting?

Updated July 14, 2020 How Does It Work? Billing is flexible with our cloud hosting system. To...
How to Create a Cloud VPS / Instance

Cloud instances (VPS) can be created from the Cloud Control Panel. You can access the control...
Known Issues - Cloud

Updated January. 14, 2023 We are working on the following known issues with our cloud and cloud...
My order was labeled "fraud" - what should I do?

Our fraud detection system mistakenly labels some orders as fraud if they meet certain criteria....
Nameservers and DNS

We offer free DNS hosting for all customers through our Cloud Control Panel. If you only have a...
What data centers does RamNode use?

We host our servers in these facilities: 55 Marietta - Atlanta The Westin - Seattle Databank...
What is VSwap? (SolusVM)

Please see the OpenVZ documentation: http://wiki.openvz.org/VSwap
What is your refund policy?

We offer a 3 day refund period for the first invoice on your first service with us. Please open a...
What payment methods do you accept?

We accept PayPal, credit cards, and several cryptocurrencies via BitPay and Payssion. We also...
What server hardware does RamNode use?

We use the following server hardware configurations in each of our locations: Tier CPU...
Why is PayPal requiring me to link a credit card in order to pay?

PayPal requires a credit card to be linked to your account in order to set up a Billing Agreement...
cPanel Cloud License Pricing

Our cPanel Cloud Licenses are priced according to the number of cPanel accounts associated with...
Automated DDoS Mitigation (RamNull)

RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs...
Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....
Do you provide DDoS protection? How does it work?

We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...
Does RamNode charge VAT?

What is VAT?VAT (Value Added Tax) is a tax on consumption within the European Union (EU).VAT is...
How do I submit a VAT ID?

There are two ways to submit your VAT registration number.Providing your VAT ID when...
How do you handle DMCA in for VPSs in the Netherlands?

We abide by US law regarding all locations since we are a US based company. DMCA takedowns are...
Uptime Guarantee

We guarantee that your VPS will be online 99.98% of the time.Exceptions might include:...
What are the current tax rates?

The following tax rates are applied at RamNode currently: EU VAT Austria 20.00%...
What is a /64 IPv6? (SolusVM)

A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...