Updated Oct. 3, 2019 We are working on the following known issues in our cloud control panel:...cPanel Cloud License Pricing
Our cPanel Cloud Licenses are priced according to the number of cPanel accounts associated with...Data Center Compliance and Security
Data Center Security:Our data center security features include (but are not limited to): 24/7...Do you allow ____?
Please check our Acceptable Use Policy for information on what you cannot run on your VPS. If you...Do you have a download file/speed test?
Please use our Looking Glass test files.Do you have a looking glass?
Direct test IPs also available here. New York City: http://lg.nyc.ramnode.com Atlanta:...Do you have a test IP I can ping?
For more information, please see our Looking Glasses.New York City: IPv4: 188.8.131.52IPv6:...GDPR Compliance
We have two ways to pay with cryptocurrency. We accept Bitcoin and Bitcoin Cash payments via...How does hourly billing work for cloud hosting?
Updated August 21, 2019 How Does It Work? Billing is flexible with our cloud hosting system. To...My order was labeled "fraud" - what should I do?
Our fraud detection system mistakenly labels some orders as fraud if they meet certain criteria....Nameservers and DNS
We offer free DNS hosting, powered by cPanel, for all clients (one per account).Alternatively,...What data centers does RamNode use?
We host our servers in these facilities: 55 Marietta - Atlanta The Westin - Seattle...What does unmanaged mean?
By unmanaged we mean that it is your responsiblity to manage your own VPS. We do not offer...What is VSwap? (SolusVM)
Please see the OpenVZ documentation: http://wiki.openvz.org/VSwapWhat is your refund policy?
We offer a 3 day refund period for the first invoice on your first VPS with us. Please open a...What payment methods do you accept?
We accept PayPal, credit cards (via Stripe), and Bitcoin (via BitPay). We also accept various...What server hardware does RamNode use?
We use the following server hardware configurations in each of our locations: Tier CPU...Why is PayPal requiring me to link a credit card in order to pay?
PayPal requires a credit card to be linked to your account in order to set up a Billing Agreement...Automated DDoS Mitigation (RamNull)
RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs...Do you provide DDoS protection? How does it work?
We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...Do you SWIP IPs for customers?
Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....Does RamNode charge VAT?
What is VAT?VAT (Value Added Tax) is a tax on consumption within the European Union (EU).VAT is...How do I order DNS Hosting?
We offer cPanel DNS Hosting for free for all clients (one per account). You can order by clicking...How do I submit a VAT ID?
There are two ways to submit your VAT registration number.Providing your VAT ID when...How do I use cPanel DNS Hosting?
In order to use RamNode cPanel DNS: At your domain registrar (e.g., GoDaddy, Namecheap), point...How do you handle DMCA in for VPSs in the Netherlands?
We abide by US law regarding all locations since we are a US based company. DMCA takedowns are...Uptime Guarantee
We guarantee that your VPS will be online 99.9% of the time.Exceptions might include:...What are the current tax rates?
The following tax rates are applied at RamNode currently: EU VAT Austria 20.00%...What is a /64 IPv6? (SolusVM)
A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...