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Do you allow ____?
Please check our Acceptable Use Policy for information on what you cannot run on your VPS. If you...
Do you have a download file/speed test?
Please use our Looking Glass test files.
Do you have a test IP I can ping?
For more information, please see our Looking Glasses.New York City: IPv4: 107.191.96.26IPv6:...
Do you offer cPanel/WHM licenses?
Yes, we are an authorized cPanel NOC. You can order a cPanel/WHM VPS Optimized license...
How long does VPS setup take?
Setup is instant upon receipt of payment unless we are out of stock.Please use accurate billing...
My order was labeled "fraud" - what should I do?
Our fraud detection system mistakenly labels some orders as fraud if they meet certain criteria....
Nameservers and DNS
We offer free DNS hosting, powered by cPanel, for all clients (one per account).Alternatively,...
What do you offer support for?
You may contact RamNode for support regarding the following issues: Network access. Please...
What does unmanaged mean?
By unmanaged we mean that it is your responsiblity to manage your own VPS. We do not offer...
What happens if I run out of bandwidth?
If your VPS uses all of its bandwidth for the month, it will be automatically suspended. You may...
What is the difference between KVM and OpenVZ?
KVM is true virtualization where the VPS operates as its own server, independently of the host...
What is the difference between SSD and SSD-Cached?
Our SSD VPSs are built with hardware RAID10 arrays of pure SSD storage. They are some of the...
What is VSwap?
Please see the OpenVZ documentation: http://wiki.openvz.org/VSwap
What is your refund policy?
We offer a 3 day refund period for the first invoice on your first VPS with us. Please open a...
What payment methods do you accept?
We accept PayPal, credit cards, and Bitcoin.
Where are your servers located?
We host servers in the following data center locations: 55 Marietta - Atlanta The Westin -...
Automated DDoS Mitigation (RamNull)
RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs...
Do I need a domain name (FQDN) for the hostname?
The hostname is an arbitrary identifier for your VPS. It can be either a Fully Qualified Domain...
Do you have internal IPs?
We do not currently have internal IPs. However, we can provide extra bandwidth for VPS to VPS...
Do you provide DDoS protection? How does it work?
We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...
Do you SWIP IPs for customers?
Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your VPS IP(s)....
Does bandwidth used in between VPSs count?
Yes, however, we can provide extra bandwidth for VPS to VPS traffic in a single location for...
Does RamNode backup VPS data?
As of July 12, 2014, RamNode no longer takes backups of client VPS data. We highly recommend that...
Does RamNode charge VAT?
What is VAT?VAT (Value Added Tax) is a tax on consumption within the European Union (EU).VAT is...
How do I order DNS Hosting?
We offer cPanel DNS Hosting for free for all clients (one per account). You can order by clicking...
How do I order more IPs?
Extra IP addresses can be requested via support ticket in the Client Area. They are $2.50/mo....
How do I select an OS for KVM?
You will be able to choose from one of our OS options after you order. You will be given login...
How do I submit a VAT ID?
There are two ways to submit your VAT registration number.Providing your VAT ID when...
How do I use cPanel DNS Hosting?
In order to use RamNode cPanel DNS: At your domain registrar (e.g., GoDaddy, Namecheap), point...
How do you handle DMCA in for VPSs in the Netherlands?
We abide by US law regarding all locations since we are a US based company. DMCA takedowns are...
Operating System Templates and ISOs
The following operating systems are available to install on our VPSs through the SolusVM CP....
Uptime Guarantee
We guarantee that your VPS will be online 99.9% of the time.Exceptions might include:...
What are the current tax rates?
The following tax rates are applied at RamNode currently: Jurisdiction   Tax Rate...
What is a /64 IPv6?
A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...
Where is the IRC channel?
You can join our IRC channel at #ramnode on irc.freenode.net with your IRC client. You can also...