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Can I manually create backups / snapshots ?
Yes, we can enable SolusVM Quick Backups for your OpenVZ VPS. Please request this feature through...
CentOS YUM Update/Install Issues
If you are using a new CentOS VPS and receiving errors when you try to use yum, please run the...
cPanel Disk Quotas (OpenVZ)
In order to use disk quotas for cPanel on OpenVZ, you need to have second level quotas enabled...
Enabling FUSE
If you would like to use FUSE, please request that we enable it for your VPS via support ticket....
Enabling GRE/IPIP
If you would like to use your RamNode IP(s) to create a GRE tunnel, please request that we enable...
Enabling NFS
If you would like to use NFS, please request that we enable it for your VPS via support ticket....
Enabling PPP
To enable PPP on your OpenVZ VPS: Log into SolusVM and Enable PPP. Reboot your VPS. Log into...
Enabling TUN/TAP
You can enable TUN/TAP on your OpenVZ VPS from the SolusVM control panel. Click Manage >...
How do I reset/reinstall my VPS OS?
Steps for Reinstalling MAKE SURE YOU DOWNLOAD WHATEVER YOU WANT TO SAVE TO YOUR COMPUTER....
OpenVPN MASQUERADE Workaround
The MASQUERADE module is not supported by OpenVZ. Instead, please use SNAT.
Rotating SSH host keys and clearing known host entries
Rotating SSH KeysRun as root: rm -f /etc/ssh/ssh_host_*_key*; dpkg-reconfigure openssh-server...
Ubuntu Setting Locale Failed
If you are having trouble setting the locale in Ubuntu 12, please see this thread:...
What do you offer support for?
You may contact RamNode for support regarding the following issues: Network access. Please...
What happens if I run out of bandwidth?
If your VPS uses all of its bandwidth for the month, it will be automatically suspended. You may...
What is the difference between KVM and OpenVZ?
KVM is true virtualization where the VPS operates as its own server, independently of the host...
What is VSwap?
Please see the OpenVZ documentation: http://wiki.openvz.org/VSwap
ZNC Issue with Ubuntu 12.04
There is a known bug with ZNC and Ubuntu 12.04 that inhibits connectivity. To fix it: - Set up...
Automated DDoS Mitigation (RamNull)
RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs...
Do I need a domain name (FQDN) for the hostname?
The hostname is an arbitrary identifier for your VPS. It can be either a Fully Qualified Domain...
Do you have internal IPs?
We do not currently have internal IPs. However, we can provide extra bandwidth for VPS to VPS...
Do you provide DDoS protection? How does it work?
We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...
Do you SWIP IPs for customers?
Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your VPS IP(s)....
Does bandwidth used in between VPSs count?
Yes, however, we can provide extra bandwidth for VPS to VPS traffic in a single location for...
Does RamNode backup VPS data?
As of July 12, 2014, RamNode no longer takes backups of client VPS data. We highly recommend that...
How can I tell which node my VPS is on?
To figure out what node your VPS is hosted on, log into the SolusVM control panel and click the...
How do I add an SSH key to my VPS?
What is an SSH Key? SSH is a widely-used protocol for interacting with remote servers for...
How do I clear my iptables rules?
If you find yourself unable to reach your VPS, but able to reach other parts of our network, you...
How do I connect to my VPS? (SSH)
We recommend the program PuTTY for SSH. You can download it here:...
How do I order DNS Hosting?
We offer cPanel DNS Hosting for free for all clients (one per account). You can order by clicking...
How do I order more bandwidth?
To order extra bandwidth, log into the Client Area. Go to Services > View Available...
How do I order more IPs?
Extra IP addresses can be requested via support ticket in the Client Area. They are $2.50/mo....
How do I upgrade or downgrade my service?
If you would like to upgrade or downgrade your service, we have a convenient process to do just...
How do I use cPanel DNS Hosting?
In order to use RamNode cPanel DNS: At your domain registrar (e.g., GoDaddy, Namecheap), point...
How do I use my /64 IPv6?
Each VPS comes with a /64 subnet for IPv6 with one IPv6 address on the VPS by default. Your IPv6...
OpenVPN on OpenVZ
Please see this article for a good tutorial on how to set up OpenVPN on a RamNode OpenVZ VPS:...
Operating System Templates and ISOs
The following operating systems are available to install on our VPSs through the SolusVM CP....
rsyslog CPU Usage
rsyslogd has a tendency to use 100%+ CPU on OpenVZ. Please run the following commands with SSH to...
Sending Email over IPv4 with Postfix
Google and other email services sometimes block messages sent from an IPv6 address. Sending mail...
VNC (GUI) for CentOS
Please refer to this help article for help on installing a VNC server on CentOS:...
VNC (GUI) for Ubuntu
The following steps can be used to install and use a VNC server on a Ubuntu VPS. Log into your...
What does the error mean when I try to change my root password?
If you are trying to change your root password with SolusVM and receiving the "Unknown error....
What is a /64 IPv6?
A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...
What is MTR?
How to Perform an MTR Test (Network Troubleshooting) MTR is a network diagnostic tool which...
What is my SolusVM CP username?
Your SolusVM CP username starts with "RNuser" and can be found in your RamNode VPS Information...
What is the SolusVM Client API URL?
https://vpscp.ramnode.com/api/client/command.php
Where can I find good Linux Tutorials?
Check out the following...
Where is the IRC channel?
You can join our IRC channel at #ramnode on irc.freenode.net with your IRC client. You can also...
Why does SpeedTest seem slow?
Our IPs often geolocate to our Atlanta location despite where your VPS is geographically located....
How do I set reverse DNS (RDNS/PTR)?
Clients can set reverse DNS (RDNS/PTR) in the SolusVM control panel. Click the Network tab and...