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Data Center Compliance and Security

Data Center Security:Our data center security features include (but are not limited to): 24/7...
Do you have a looking glass?

Direct test IPs also available here. New York City: http://lg.nyc.ramnode.com Atlanta:...
KVM Information / Installation Guide (SolusVM)

KVM clients have two ways to install their server OS. Log into the SolusVM control panel and...
OpenBSD IPv6 Issue (SolusVM)

OpenBSD does not always play well with our current IPv6 networking setup. The following link...
What happens if I run out of bandwidth?

Updated August 10, 2019 Cloud: Once your cloud instance uses all of its allocated bandwidth, it...
What is the difference between KVM and OpenVZ? (SolusVM)

KVM is true virtualization where the VPS operates as its own server, independently of the host...
Where is my VPS information email? (SolusVM)

You should receive an email from us with your VPS information as soon as you pay. The only...
Automated DDoS Mitigation (RamNull)

RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs...
CPU/Host Passthrough (SolusVM)

We will be happy to enable CPU host-passthrough mode on your KVM VPS upon request. Please submit...
Cannot Allocate Memory Error (SolusVM)

If you are trying to run an update on your KVM VPS and see the "cannot allocate memory" error,...
Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....
Do you provide DDoS protection? How does it work?

We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...
Does RamNode backup VPS data? (SolusVM)

As of July 12, 2014, RamNode no longer takes backups of client VPS data. We highly recommend that...
Does bandwidth used in between VPSs count?

Cloud: Please create a private network and use private IPs for free traffic between instances....
Force Main IP Remote Detection (SolusVM)

If you have multiple IPs assigned to your KVM VPS and remote connections are only seeing your...
How can I tell which node my VPS is on? (SolusVM)

To figure out what node your VPS is hosted on, log into the SolusVM control panel and click the...
How do I add an SSH key to my VPS? (SolusVM)

What is an SSH Key? SSH is a widely-used protocol for interacting with remote servers for...
How do I clear my iptables rules? (SolusVM)

If you find yourself unable to reach your VPS, but able to reach other parts of our network, you...
How do I connect to my VPS? (SSH)

Windows Users We recommend the program PuTTY for SSH. You can download it here:...
How do I order more bandwidth? (SolusVM)

To order extra bandwidth, log into the Client Area. Go to Services > View Available Addons....
How do I upgrade or downgrade my service? (SolusVM / cPanel)

Please follow these steps to upgrade or downgrade your service: Login to the Client Area....
How do I use cPanel DNS Hosting?

In order to use RamNode cPanel DNS: At your domain registrar (e.g., GoDaddy, Namecheap), point...
How do I use my /64 IPv6? (SolusVM)

SolusVM (legacy) only - does NOT apply to cloud instances. Each SolusVM VPS comes with a /64...
I just upgraded my VPS; how long does is take to process? (SolusVM)

KVM VPSs must be manually upgraded by us (typically done within a few hours), and then you will...
Missing Swap (SolusVM)

SolusVM KVM templates have a tendency to not set up swap correctly. Please enter the following in...
My KVM VPS Fails to Boot (SolusVM)

If your KVM VPS refuses to boot, and particularly if VNC refuses to load, make sure you have...
Operating System Templates and ISOs (SolusVM)

The following operating systems are available to install on our VPSs through the SolusVM CP....
Sending Email over IPv4 with Postfix

Google and other email services sometimes block messages sent from an IPv6 address. Sending mail...
What does the error mean when I try to change my root password? (SolusVM)

If you are trying to change your root password with SolusVM and receiving the "Unknown error....
What is MTR?

MTR is a network diagnostic tool which combines ping and traceroute.   When a computer connects...
What is a /64 IPv6? (SolusVM)

A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...
What is my SolusVM CP username?

Your SolusVM CP username starts with "RNuser" and can be found in your RamNode VPS Information...
What is the SolusVM Client API URL?

https://vpscp.ramnode.com/api/client/command.php
Why does SpeedTest seem slow?

Our IPs often geolocate to our Atlanta location despite where your VPS is geographically located....
Windows Only Shows 10GB Space (SolusVM)

Windows may only show 10GB of available space when initially installed. To fix this: Open...
cPanel Reverts to Trial Mode (SolusVM)

If your cPanel install on a KVM VPS reverts to trial mode, please see this link:...
How do I set reverse DNS (RDNS/PTR)?

Cloud: To set a PTR record (rDNS) for your cloud instance IPs, select the instance → Info tab →...
How to Access Your VPS via VNC in SolusVM?

You can access your VPS via VNC in case of emergency such as when your IP is blocked by a...