Articles

 Can I create backups / snapshots?

Cloud: Yes, you can create snapshots and backups from the Cloud Control Panel. You can restore...

 CentOS YUM Update/Install Issues (SolusVM)

If you are using a new CentOS VPS and receiving errors when you try to use yum, please run the...

 Data Center Compliance and Security

Data Center Security:Our data center security features include (but are not limited to): 24/7...

 Do you have a looking glass?

Direct test IPs also available here. New York City: http://lg.nyc.ramnode.com Atlanta:...

 Enabling FUSE

If you would like to use FUSE, please request that we enable it for your VPS via support ticket....

 Enabling GRE/IPIP (OpenVZ)

ONLY NEEDED FOR OPENVZ: If you would like to use your RamNode IP(s) to create a GRE tunnel,...

 Enabling NFS

If you would like to use NFS, please request that we enable it for your VPS via support ticket....

 Enabling PPP

To enable PPP on your OpenVZ VPS: Log into SolusVM and Enable PPP. Reboot your VPS. Log into...

 Enabling TUN/TAP

You can enable TUN/TAP on your OpenVZ VPS from the SolusVM control panel. Click Manage >...

 How do I reset/reinstall my VPS OS? (SolusVM)

Steps for Reinstalling MAKE SURE YOU DOWNLOAD WHATEVER YOU WANT TO SAVE TO YOUR COMPUTER....

 OpenVPN MASQUERADE Workaround (SolusVM)

The MASQUERADE module is not supported by OpenVZ. Instead, please use SNAT.

 What happens if I run out of bandwidth?

Updated August 10, 2019 Cloud: Once your cloud instance uses all of its allocated bandwidth, it...

 What is VSwap? (SolusVM)

Please see the OpenVZ documentation: http://wiki.openvz.org/VSwap

 What is the difference between KVM and OpenVZ? (SolusVM)

KVM is true virtualization where the VPS operates as its own server, independently of the host...

 Where is my VPS information email? (SolusVM)

You should receive an email from us with your VPS information as soon as you pay. The only...

 Automated DDoS Mitigation (RamNull)

RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs...

 Do I need a domain name (FQDN) for the hostname?

No - the hostname is an arbitrary identifier for your VPS. It can be either a Fully Qualified...

 Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....

 Do you provide DDoS protection? How does it work?

We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...

 Does RamNode backup VPS data? (SolusVM)

As of July 12, 2014, RamNode no longer takes backups of client VPS data. We highly recommend that...

 Does bandwidth used in between VPSs count?

Cloud: Please create a private network and use private IPs for free traffic between instances....

 How can I tell which node my VPS is on? (SolusVM)

To figure out what node your VPS is hosted on, log into the SolusVM control panel and click the...

 How do I add an SSH key to my VPS? (SolusVM)

What is an SSH Key? SSH is a widely-used protocol for interacting with remote servers for...

 How do I clear my iptables rules? (SolusVM)

If you find yourself unable to reach your VPS, but able to reach other parts of our network, you...

 How do I connect to my VPS? (SSH)

Windows Users We recommend the program PuTTY for SSH. You can download it here:...

 How do I order more bandwidth? (SolusVM)

To order extra bandwidth, log into the Client Area. Go to Services > View Available Addons....

 How do I upgrade or downgrade my service? (SolusVM / cPanel)

Please follow these steps to upgrade or downgrade your service: Login to the Client Area....

 How do I use cPanel DNS Hosting?

In order to use RamNode cPanel DNS: At your domain registrar (e.g., GoDaddy, Namecheap), point...

 How do I use my /64 IPv6? (SolusVM)

SolusVM (legacy) only - does NOT apply to cloud instances. Each SolusVM VPS comes with a /64...

 Operating System Templates and ISOs (SolusVM)

The following operating systems are available to install on our VPSs through the SolusVM CP....

 Sending Email over IPv4 with Postfix

Google and other email services sometimes block messages sent from an IPv6 address. Sending mail...

 What does the error mean when I try to change my root password? (SolusVM)

If you are trying to change your root password with SolusVM and receiving the "Unknown error....

 What is MTR?

How to Perform an MTR Test (Network Troubleshooting)   MTR is a network diagnostic tool which...

 What is a /64 IPv6? (SolusVM)

A /64 is a subnet of IPv6 addresses which contains 18,446,744,073,709,551,616 individual IPv6...

 What is my SolusVM CP username?

Your SolusVM CP username starts with "RNuser" and can be found in your RamNode VPS Information...

 What is the SolusVM Client API URL?

https://vpscp.ramnode.com/api/client/command.php

 Why does SpeedTest seem slow?

Our IPs often geolocate to our Atlanta location despite where your VPS is geographically located....

 How do I set reverse DNS (RDNS/PTR)?

Cloud: To set an RDNS record for your cloud instance IPs, select the instance and click the "Get...