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Do you offer cPanel/WHM licenses?
Yes, we are an authorized cPanel NOC. You can order a cPanel/WHM VPS Optimized license...
How do I cancel my service?
If you would like to cancel a service or product, please do the following: Login to the Client...
How long does VPS setup take?
Setup is instant upon receipt of payment unless we are out of stock.Please use accurate billing...
My order was labeled "fraud" - what should I do?
Our fraud detection system mistakenly labels some orders as fraud if they meet certain criteria....
What happens if I run out of bandwidth?
If your VPS uses all of its bandwidth for the month, it will be automatically suspended. You may...
What is your refund policy?
We offer a 3 day refund period for the first invoice on your first VPS with us. Please open a...
What payment methods do you accept?
We accept PayPal, credit cards, and Bitcoin.
Where is my VPS information email?
You should receive an email from us with your VPS information as soon as you pay. The only...
Do you provide DDoS protection? How does it work?
We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...
Do you store credit card information?
We do NOT store credit card information in our database. The only identification we use is a...
Do you SWIP IPs for customers?
Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your VPS IP(s)....
Does bandwidth used in between VPSs count?
Yes, however, we can provide extra bandwidth for VPS to VPS traffic in a single location for...
Does RamNode charge VAT?
What is VAT?VAT (Value Added Tax) is a tax on consumption within the European Union (EU).VAT is...
How can I tell which node my VPS is on?
To figure out what node your VPS is hosted on, log into the SolusVM control panel and click the...
How do I order DNS Hosting?
We offer cPanel DNS Hosting for free for all clients (one per account). You can order by clicking...
How do I order more bandwidth?
To order extra bandwidth, log into the Client Area. Go to Services > View Available...
How do I order more IPs?
Extra IP addresses can be requested via support ticket in the Client Area. They are $2.50/mo....
How do I secure my account? (Two Factor Authentication)
If you have a smartphone, you can add an extra layer of security to your Client Area account with...
How do I submit a VAT ID?
There are two ways to submit your VAT registration number.Providing your VAT ID when...
How do I upgrade or downgrade my service?
If you would like to upgrade or downgrade your service, we have a convenient process to do just...
How does the Affiliate system work?
We offer account credit for any VPS business you refer to us on a recurring basis. You must have...
I can't log into the Client Area or reset my password!
If you are locked out of the Client Area due to a forgotten security answer or a problem with two...
I created a subscription - why am I receiving unpaid invoice emails?
Our system sends out unpaid invoice emails a certain number of days in advance of your next...
Uptime Guarantee
We guarantee that your VPS will be online 99.9% of the time.Exceptions might include:...
What are the current tax rates?
The following tax rates are applied at RamNode currently: Jurisdiction   Tax Rate...
What does the error mean when I try to change my root password?
If you are trying to change your root password with SolusVM and receiving the "Unknown error....
What is my SolusVM CP username?
Your SolusVM CP username starts with "RNuser" and can be found in your RamNode VPS Information...
Where is the IRC channel?
You can join our IRC channel at #ramnode on irc.freenode.net with your IRC client. You can also...