Seattle Network Maintenance - Sept. 8

(The following email is going out to existing Seattle customers today.)This is an announcement of upcoming network maintenance in our Seattle location. We will be reconfiguring parts of our network to prepare for our forthcoming transition to a new OpenStack system.The maintenance will be performed on Thursday, September 8 during the following ... Read More »

29th Aug 2016
Staminus Maintenance

The following was sent to us by Staminus yesterday evening: At approximately 10:42 PDT, June 14, 2016 a bug in a vendor's software caused an Ethernet Lag to discard incoming traffic following a LAG port-membership change in the Los Angeles Pop. A workaround to the issue was implemented at 12:22 PDT. During this incident customer traffic ... Read More »

18th Jun 2016
128MB Plan Retirement (Updated June 1)

We will soon be retiring our 128MB OpenVZ plans (SVZ, CVZ). Global IPv4 exhaustion unfortunately makes it difficult to continue offering these small VPSs at our current price point. The option to order one of these VPSs will be removed from our website soon. This will not impact customers with existing 128MB VPSs, only new orders.Update: 128MB SVZ ... Read More »

6th Apr 2016
PayPal IPN Issues

It appears PayPal may be having some IPN issues. Please contact us via support ticket if your PayPal payment doesn't reach us properly.

8th Mar 2016
KVM Node Reboots (Dec. 25)

A recent KernelCare patch has caused kernel panics on multiple KVM hosts. We have rebooted these hosts to restore service. If your VPS does not boot up, please remove any CDROMs / ISOs you have mounted in the SolusVM CP and reboot from there.KernelCare is the rebootless security patch system we use across our fleet. This is a very rare occurrence ... Read More »

25th Dec 2015
Netherlands Network Maintenance (Oct. 29) - UPDATED

Dear Netherlands Clients, We would like to inform you about the following maintenance: Timeframe--------------------Maintenance window start: Thursday, Oct. 29th 2015 00:00:00 GMT +1Maintenance window end: Thursday, Oct. 29th 2015 01:00:00 GMT +1 Purpose/Impact--------------------To improve our Netherlands network setup and prepare for the ... Read More »

27th Oct 2015
CentOS 7 OpenVZ Templates

We have temporarily removed CentOS 7 from our OpenVZ template options. There is a known issue with the latest initscripts that causes networking to be broken within CentOS 7 containers. The only workaround is a manual downgrade of initscripts within the container. We will re-enable the CentOS 7 templates when initscripts no longer breaks ... Read More »

10th Aug 2015
Black Lotus Emergency Router Maintenance

Our DDoS filtering provider Black Lotus will be performing emergency router maintenance beginning later today. Below is the schedule they've provided:Friday July 17th 2200-0000  --  Los Angeles - Primary border router, then secondary border router. Saturday July 18th 2200-0000 --  Ashburn [impacting Atlanta and New York] - Primary border ... Read More »

17th Jul 2015
Greece

We are aware that our Greek clients are having trouble paying currently. Anyone impacted by the financial crisis there is welcome to open a support ticket and request a payment extension. We are happy to be flexible during this messy situation.

13th Jul 2015
Credit Card Payment Changes

We have recently updated our credit card processing to have stricter verification settings. If your account does not have the same zip/postal code that is associated with your credit card, please contact us via support ticket for assistance.

11th Jul 2015