MTR is a network diagnostic tool which combines ping and traceroute.
When a computer connects to another computer over the internet, the network traffic is sent through a series of routers, or “hops”, in between the source and destination to efficiently deliver content. MTR identifies each of these hops and gauges latency and packet loss against each one, including the destination. This information allows us to figure out where a network problem lies.
We request that clients use MTR when sending us data regarding network problems, as it allows us to see both your full route and gauge packet loss.
For a full capture, one must perform the test from the affected endpoint computer or server to their VPS, and one additional capture from their VPS to the affected endpoint computer or server. If the affected endpoint is a residential IP, please ensure that ICMP Ping is enabled on your router.
Please let MTR run for a few minutes or at least 100 packets sent before sending us the data.
Windows:
Download the archive from:https://sourceforge.net/projects/winmtr/
Extract and run the executable as an administrator.
Enter the destination hostname in the “hostname” field.
Once complete, use the “Copy Text to Clipboard” button or take a screenshot and send us this information in a ticket.
Linux:
On Ubuntu/Debian, run $ apt-get install mtr
On CentOS, run $ yum install mtr
Run: $ mtr <destination>
Once complete, send us a screenshot or copy the text and paste it in a ticket.
Mac (Requires MacPorts):
Run $ port install mtr
Run: $ mtr <destination>
Once complete, send us a screenshot or copy the text and paste it in a ticket.
