Articles

Data Center Compliance and Security

Data Center Security:Our data center security features include (but are not limited to): 24/7...
GDPR Compliance

RamNode is GDPR compliant. You can view our Privacy Policy at...
How do I add users to my cloud account?

The ability for cloud customers to create teams / manage users is under development. For now, you...
How do I cancel my service?

If you would like to cancel a service or product, please do the following: Login to the Client...
How do I pay with Bitcoin or Bitcoin Cash?

We have two ways to pay with cryptocurrency. We accept Bitcoin, Bitcoin Cash, and Ethereium via...
How do I set up a PayPal Billing Agreement?

Simply pay your next invoice with PayPal (not PayPal Legacy) to create a Billing Agreement with...
How does hourly billing work for cloud hosting?

Updated July 14, 2020 How Does It Work? Billing is flexible with our cloud hosting system. To...
My order was labeled "fraud" - what should I do?

Our fraud detection system mistakenly labels some orders as fraud if they meet certain criteria....
What happens if I run out of bandwidth?

Updated August 10, 2019 Cloud: Once your cloud instance uses all of its allocated bandwidth, it...
What is your refund policy?

We offer a 3 day refund period for the first invoice on your first service with us. Please open a...
What payment methods do you accept?

We accept PayPal, credit cards, and several cryptocurrencies via BitPay and Payssion. We also...
Where is my VPS information email? (SolusVM)

You should receive an email from us with your VPS information as soon as you pay. The only...
Why is PayPal requiring me to link a credit card in order to pay?

PayPal requires a credit card to be linked to your account in order to set up a Billing Agreement...
cPanel Cloud License Pricing

Our cPanel Cloud Licenses are priced according to the number of cPanel accounts associated with...
Do you SWIP IPs for customers?

Yes, we offer SWIP upon request. Please submit a ticket to request SWIP for your server IP(s)....
Do you provide DDoS protection? How does it work?

We provide inbound DDoS filtering options in all of our locations.Atlanta / New York / Los...
Do you store credit card information?

We do NOT store credit card information in our database. The only identification we use is a...
Does RamNode charge VAT?

What is VAT?VAT (Value Added Tax) is a tax on consumption within the European Union (EU).VAT is...
Does bandwidth used in between VPSs count?

Cloud: Please create a private network and use private IPs for free traffic between instances....
How do I order more bandwidth? (SolusVM)

To order extra bandwidth, log into the Client Area. Go to Services > View Available Addons....
How do I secure my account? (Two Factor Authentication)

If you have a smartphone, you can add an extra layer of security to your Client Area account with...
How do I submit a VAT ID?

There are two ways to submit your VAT registration number.Providing your VAT ID when...
How do I upgrade or downgrade my service? (SolusVM / cPanel)

Please follow these steps to upgrade or downgrade your service: Login to the Client Area....
I can't log into the Client Area or reset my password!

If you are locked out of the Client Area due to a forgotten security answer or a problem with two...
I created a subscription - why am I receiving unpaid invoice emails?

Our system sends out unpaid invoice emails a certain number of days in advance of your next...
Uptime Guarantee

We guarantee that your VPS will be online 99.98% of the time.Exceptions might include:...
What are the current tax rates?

The following tax rates are applied at RamNode currently: EU VAT Austria 20.00%...