What do you offer support for?

You may contact RamNode for support regarding the following issues:
  • Network access. Please check the Node and Network Status pages and our Twitter (@RamNode) before submitting a ticket.
  • Server hardware. Please check the Node and Network Status pages and our Twitter (@RamNode) before submitting a ticket.
  • SolusVM VPS control panel. If you experience problems with any SolusVM functionality, please open a ticket.
  • OS templates. If you notice any bugs with our OS templates, please open a support ticket.
This list may not be exhaustive, but it represents the general idea of our unmanaged hosting. Anything that we do not install and configure for the client is the client’s responsibility and is not covered by our support.
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